What Happens

Exactly what your callers experience when CallHandlr answers.

Starter

When a call reaches CallHandlr, here's what happens step by step - from the customer's first ring to the SMS landing on your phone.

The full call flow

Customer calls your number

Your phone rings as normal. If you answer, the call is completely normal - CallHandlr never interrupts a live call.

You don't answer

After your chosen ring period, the call is diverted to CallHandlr automatically.

CallHandlr picks up within seconds

The caller hears a friendly greeting - something like:

"Thanks for calling Smith Plumbing. The team are out on jobs at the moment. Can I quickly grab a few details so someone can call you straight back?"

Details are collected one at a time

CallHandlr asks one question at a time - name, phone number, postcode, problem description, urgency, and preferred callback time. It confirms everything back before ending the call.

Call ends

CallHandlr thanks the caller and lets them know someone will be in touch shortly. The call is recorded and transcribed automatically.

You receive an SMS within seconds

A job summary lands on your phone within seconds of the call ending. Everything you need to call back is right there.

What CallHandlr will never do

Give quotes or prices to callers
Suggest callers attempt DIY repairs
Make promises about availability or response times
Tell callers it's an AI system
Diagnose problems or guess at causes

Tip

Gas smell calls are always handled as emergencies - the caller is directed to National Gas Emergency (0800 111 999) immediately, regardless of the time of day.

Out-of-hours calls

CallHandlr knows your trading hours and adjusts its messaging accordingly. During working hours it says someone will call back shortly. Out of hours, it sets realistic expectations, letting the caller know you'll be in touch the next working day, while still capturing all their details.

Understanding Alerts

How to read and act on your SMS job summaries