24/7 AI call answering
When your phone goes unanswered, CallHandlr picks up within 3 seconds. It introduces itself as your team assistant, and immediately starts capturing the job.
- Answers after your chosen number of rings
- Natural UK English voice. Sounds like a real person
- Never tells callers it's AI
- Works evenings, weekends, bank holidays
Structured job intake
One question at a time. No overwhelming callers, no missed details. Every call ends with a clean, complete record of the job.
- Captures: name, phone, postcode, problem description and urgency
- Confirms details back to the caller before ending
- Handles nervous or unclear callers patiently
- Passed into your CRM or internal reporting setup automatically
Urgency triage
Not every job is equal. CallHandlr classifies every call so you know exactly what needs a same-day response and what can wait.
- Emergency: flooding, burst pipes, water near electrics
- Urgent: active leaks, only toilet not working, no heating in winter
- Standard: drips, slow drains, routine installs
- Gas smell: always redirects to National Gas Emergency first
Instant SMS alerts
The moment a call ends, you get a clean job summary on your phone. No app to check, no logging in. Just a text with everything you need to call back.
- Delivered within seconds of call ending
- Includes name, number, postcode, problem and urgency
- Emergency jobs flagged with clear visual indicator
- Reply or call back directly from the SMS
Business-hours awareness
CallHandlr knows what time it is and adjusts its messaging accordingly. In-hours, out-of-hours, and emergency calls all get the right response.
- Sets correct callback expectations automatically
- "Within 30 minutes" in hours, "next working day" out of hours
- Emergency calls always escalated regardless of time
- Custom hours configured per business
Safety & compliance guardrails
Hard-coded rules that protect you and your customers. CallHandlr never oversteps.
- Gas smell: always directs to 0800 111 999 first
- Never provides quotes, prices, or cost estimates
- Never gives DIY advice or technical diagnoses
- Never makes promises about availability or guarantees
Live appointment booking
CallHandlr checks your Google Calendar in real time during the call and offers the customer available slots. No callbacks needed to confirm a booking.
- Reads your live calendar availability
- Offers 2-3 slots based on location and time
- Customer confirms during the call
- Appointment added to your calendar automatically
Location-aware scheduling
Slots aren't just offered by time. They're suggested based on where the job is relative to your other bookings that day.
- Uses postcode proximity to group nearby jobs
- Reduces dead travel time between callouts
- Factors in job duration automatically
- Works across up to 3 engineers
WhatsApp photo follow-up
After the call, the customer receives a WhatsApp message inviting them to send a photo/video of the issue. Better diagnosis, faster quoting, fewer surprises on site.
- Sent automatically after call ends
- Photo linked to the job record
- Helps prioritise and quote before arrival
- Optional feature. Can be turned off per job type
Daily job summary
Each morning, the plumber receives a clear summary of the day’s scheduled jobs including times, locations, and key details. Start the day organised, reduce missed appointments, and avoid last-minute scrambling.
- Sent automatically at a set time each morning
- Includes job times, addresses, and customer details
- Highlights priority or urgent jobs
- Helps plan routes and manage the day efficiently
See it in action
Hear CallHandlr answer a real call, or request a callback and we will walk you through every feature.