Troubleshooting

Most issues with TradieToolBox come down to one of three things: call forwarding, the alert number, or the call itself. Work through the relevant section below.

I'm not receiving SMS alerts

• Check that your alert number is correct in Settings → Phone. It must be in full UK format e.g. 07700 900000.
• Check your signal. If you were in a low-signal area when the call ended, the SMS may be delayed.
• Check your spam folder — some carriers occasionally filter automated messages.
• Make sure your TradieToolBox subscription is active. Alerts stop if your payment has failed.
• Do a test call and wait 60 seconds. If still nothing, contact support.

Calls aren't being answered by TradieToolBox

• Check your call forwarding is set up correctly. Dial ##61# to reset, then set it up again.
• Make sure you're forwarding to the correct TradieToolBox number (found in Settings → Phone).
• Test by calling your number and not answering — count the rings and wait.
• If using iPhone's built-in call forwarding, try the carrier code method instead for more control.
• Check your mobile network hasn't blocked call forwarding (some business plans restrict this).

The job details in my SMS are wrong or missing

• This usually means the caller was unclear or didn't complete the conversation.
• TradieToolBox always confirms details back to the caller — if they corrected it, the SMS should reflect that.
• If a caller hangs up mid-conversation, TradieToolBox sends whatever it captured up to that point.
• For critical jobs, always verify details directly with the customer when you call back.
• If details are consistently wrong, contact support — your assistant configuration may need adjusting.

TradieToolBox answered a call I was going to pick up

• This means your forwarding delay is too short. Adjust it using the carrier code — change the seconds value from 20 to 25 or 30.
• For example: **61*+447XXXXXXXXX*11*30# gives you 30 seconds before forwarding.
• Remember to cancel the old forwarding first with ##61# before setting a new one.

A caller said they couldn't get through

• Check your call forwarding is active — dial your own number from another phone and don't answer.
• Check that TradieToolBox hasn't hit a call limit (Enterprise plans have unlimited calls, Starter and Pro have fair use limits).
• If the caller got voicemail instead of TradieToolBox, your forwarding may have timed out — check your carrier settings.