TradieToolBox

Understanding Alerts

How to read and act on the SMS summaries TradieToolBox sends you.

Starter

Every time TradieToolBox handles a call, it sends you an SMS with a complete job summary. Here's how to read it and what to do next.

Example alert

TradieToolBox · just now

🚨 New Enquiry — URGENT

John Smith

📍 SW11 5TH

📞 07700 900000

Leaking pipe under kitchen sink — water dripping onto electrics below

Urgency: Urgent

Preferred: This afternoon

12 Mar 2026 · 14:32

What each part means

🚨 Urgency flagEmergency (🚨), Urgent (⚠️), or Standard (📋). Act on Emergency and Urgent jobs first.
NameThe caller's first and last name as they gave it.
📍 PostcodeTheir postcode. Use this to check travel time before calling back.
📞 Phone numberTheir contact number. Tap to call directly from the SMS.
Problem descriptionA summary of the issue in the caller's own words.
UrgencyEmergency, Urgent, or Standard — based on what the caller described.
Preferred timeWhen they said they'd like a callback or visit.
Date & timeWhen the call came in. Useful for tracking response times.

Urgency levels explained

🚨 Emergency

Requires immediate action. Covers: uncontrollable flooding, water near electrics, sewage backup, gas smell, or a vulnerable person with no water or heating in winter. Call back as soon as possible.

⚠️ Urgent

Same-day priority. Covers: active but controllable leaks, only toilet not working, no heating in winter (Oct–Mar). Aim to call back within a couple of hours.

📋 Standard

Routine work. Covers: drips, slow drains, installs, quotes, and general plumbing. Call back within your normal business response time.

What to do when you get an alert

  • Check the urgency level first — handle Emergency and Urgent jobs before Standard
  • Tap the phone number in the SMS to call back directly
  • Check the postcode against your current location before committing
  • Log the job in your diary or CRM once confirmed

Tip

On Pro, you don't need to call back to book — the caller already confirmed a slot during the call. The appointment is already in your Google Calendar.

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