Understanding Alerts

How to read and act on the SMS summaries CallHandlr sends you.

Starter

Every time CallHandlr handles a call, it sends you an SMS with a complete job summary. Here's how to read it and what to do next.

Example alert

CallHandlr · just now

🚨 New Enquiry - URGENT

John Smith

📍 SW11 5TH

📞 07700 900000

Leaking pipe under kitchen sink - water dripping onto electrics below

Urgency: Urgent

Preferred callback: This afternoon

12 Mar 2026 · 14:32

What each part means

🚨 Urgency flagEmergency (🚨), Urgent (⚠️), or Standard (📋). We recommend acting on Emergency and Urgent jobs first.

NameThe caller's first and last name as they gave it.

📍 PostcodeTheir postcode. Use this to check travel time before calling back.

📞 Phone numberTheir contact number. Tap to call directly from the SMS.

Problem descriptionA summary of the issue in the caller's own words.

UrgencyEmergency, Urgent, or Standard - based on what the caller described.

Preferred timeWhen they said they'd like a callback.

Urgency levels explained

🚨 Emergency

Requires immediate action. Covers: uncontrollable flooding, water near electrics, sewage backup, gas smell, or a vulnerable person with no water or heating in winter. Call back as soon as possible.

⚠️ Urgent

Same-day priority. Covers: active but controllable leaks, only toilet not working, no heating in winter (Oct-Mar). Aim to call back within a couple of hours.

📋 Standard

Routine work. Covers: drips, slow drains, installs, quotes, and general plumbing. Call back within your normal business response time.

What to do when you get an alert

Check the urgency level first - handle Emergency and Urgent jobs before Standard
Tap the phone number in the SMS to call back directly
Check the postcode against your current location before committing
Log the job in your diary or CRM once confirmed

Tip

On Pro & Enterprise plans, you don't need to call back to book - the caller is able to book a slot during the call. The appointment is already in your Google Calendar (providing you have set up this integration).

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