How TradieToolBox works

Someone searches 'plumber near me' and calls the number on your van, website, or Google listing. It's your existing number. Nothing changes for them.

TradieToolBox works with your current business number. You don't need to change anything you've already printed, advertised, or shared unless you choose to and we can provide you with a TradieToolBox specific business number.

You're under a sink. Driving between jobs. On another call. It happens constantly, and every unanswered call is a potential job walking straight to your competitor.

Research shows most tradespeople miss 20–40% of inbound calls during working hours. That's not a small number.

After a minimum of 10 seconds, TradieToolBox picks up. It introduces itself as your team assistant and immediately puts the caller at ease.

"Thanks for calling Smith Plumbing. the team are out on jobs at the moment. Can I quickly grab a few details so a plumber can call you right back?"

One question at a time, TradieToolBox collects everything you need: name, phone number, postcode, problem description, urgency, and preferred callback time.

It confirms all details back before ending the call. No missed information, no miscommunication.

The moment the call ends, a clean job summary lands on your phone by SMS. Everything you need to call back is right there.

Emergency jobs are flagged immediately so you can prioritise. Standard jobs are queued for your next available moment.

On the Pro and Enterprise plans, TradieToolBox checks your live calendar during the call and offers available slots. The customer confirms a time before they hang up.

No callbacks needed to book. No double-bookings. The appointment lands in your Google Calendar automatically.

After the call, the customer automatically receives a WhatsApp asking them to send a photo or video of the issue.

Photos mean faster diagnosis, faster quoting, fewer surprises on site. You arrive knowing exactly what you're dealing with.